A strong launch sets the tone for your entire employee advocacy program. By preparing the right messaging and content, selecting your first ambassadors, and creating a clear, engaging rollout, you make it easy for employees to participate and see value right away.
In this guide, you'll find a practical set of phases you can follow and adapt to your organization's needs.
Phase 1: Prep for success
Before launching, make sure to list the program's purpose, who it is for, and how success will be measured. This phase sets the foundation for a smooth rollout.
Lead with employee benefitClearly explain how advocacy helps employees themselves, not just the organization. We recommend emphasizing that an advocacy program gives people an easy way to "build their personal brand, stay informed, and showcase their expertise". When people understand the personal upside, engagement becomes more natural and internally motivated. |
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Define simple KPIStart with goals that are easy to measure and celebrate, such as how many people join, how many connect their social accounts, or how many users share their first piece of content. These early indicators help you track momentum without creating pressure or unrealistic expectations. Learn more in Measuring your advocacy program's success. |
Example KPIs:
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Gain leadership supportAsk leaders to participate to strengthen their personal voice inside and outside the company. Leaders benefit from ready-made content, broader reach, and a clearer public presence. And when they participate, employees see advocacy as endorsed, safe, and worthwhile. |
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Find your ambassadorsConsider who should be in your initial group of users, the first 50-100 people. Groups that already appreciate sharing your company's story, like Marketing, Sales, HR, or any team members who are naturally active on social media (hello GenZ!), are a good starting point. For ideas on selecting the right users and personas, see Identifying and engaging your brand ambassadors. |
Example invite:
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Phase 2: Create your content
The content available when people first access is important. Low-effort, ready-to-share content will give employees confidence and encourage sharing.
Fill with contentFocus on preparing a small but impactful content library, around 15-20 posts is usually enough for launch. Aim for a mix of post types and content that feels human and helpful: employee stories, behind‑the‑scenes moments, job openings, industry insights, product updates, or event photos. Find more ideas in Defining your content strategy and Best practices for creating content for your advocacy program. |
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Provide everything for easeProvide multiple sharing message options, powered by AI, to help people who aren't confident writers. This reduces hesitation and makes the first share feel like a low‑effort, high‑reward action. Learn more about creating great sharing messages in Crafting captivating sharing messages. |
Example sharing message endings:
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Highlight leadershipAdd a few posts from your leaders, using publish on behalf to highlight their voice. This immediately signals that participation is welcome and safe. It also sets the cultural tone before launch, showing employees the type of content and tone that is encouraged. |
Example post ideas:
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Images of example content (click to view larger): | |
Phase 3: Make the launch exciting
A successful launch doesn't have to be a complex campaign. It just needs clarity, excitement, and a simple first step.
Launch in phases (but with bang!)Bring new departments and pisions on board gradually, in groups of 50-100 people at a time. You can welcome them through dedicated onboarding meetings, invitation messages, banners, and more. Make sure to include all the important details in your invitation to help everyone get started smoothly: the program's purpose, the personal benefit for the employee, how-to, etc. Learn more about onboarding users in Onboarding and training your brand ambassadors. |
Example notice:
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Provide easy accessUse direct links to guides and a quick walkthrough video showing how to log in, complete onboarding, and share in minutes. Don't want to create your own resources? Use Haiilo's! We have videos and text guides, for example, Video: Sharing content or Connecting your social media accounts. |
Example video (find it here): |
Use fun incentivesIntroduce the leaderboard and reward employees with small incentives, like a "first week challenge," coffee vouchers, or branded merch to make the launch feel exciting. Learn more in Driving participation through gamification. |
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Phase 4: Drive engagement
Once the initial excitement fades, advocacy thrives when it remains consistent and rewarding over time.
Add new content regularlyCreate new content at least a few times each week to maintain interest and give employees ongoing opportunities to participate. Focus on variety: professional updates, people stories, milestones, behind‑the‑scenes photos, and helpful industry insights. A dynamic feed is the strongest driver of recurring engagement. |
Find more ideas in Defining your content strategy and Best practices for creating content for your advocacy program. |
Remind usersSend daily digests and email newsletters, highlighting new posts or celebrating particularly successful pieces of content. These messages help people stay aware without feeling overwhelmed or pressured. |
Find more ideas for keeping active in Promoting your advocacy program: Ongoing communication. |
Recognize and gamifyHighlight ambassadors in team meetings, email newsletters, or recognition channels. Use points and leaderboards as fun motivators to reward consistent engagement and creativity. |
Learn more in Driving participation through gamification. |
Re‑engage inactive usersIt's normal for activity to fluctuate over time. Instead of pushing people to return, email them gently: "We've added great new posts this week, take a look when you have a moment." This tone feels more supportive and keeps the door open without guilt. |
Find more actionable ideas in Re-engaging your brand ambassadors. |