Errors such as 400, 401, or 500 can sometimes occur in Haiilo when something isn't functioning correctly. These issues are often caused by the browser cache affecting the platform's performance. The simplest way to resolve this is to clear your browser's cache.

The process for clearing the cache varies depending on the browser and operating system you are using. This guide will walk you through the steps to clear the cache for the most common browsers.

When you reach out to Haiilo about an error message, we usually recommend clearing your cache first. This step helps determine whether the cache is causing the issue before we investigate further. To ensure a more efficient process, it's a good idea to complete this step before contacting us.

Chrome

Windows

1. Select the three vertical dots in the upper right corner to open the settings menu.
2. Next, you select the option More tools.
3. In the next window, select Clear browsing data.
4. Select All as the time period for which you want to delete the cached data.
5. Check the box for Cached images and files.
6. Then select Clear browsing data.
7. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.

Mac

1. Select Chrome in the menu bar
2. Next, choose Clear Browsing Data from the drop-down menu
3. In the window that appears, select All as the time period for which you want to delete the cached data.
4. Check the box for Cached images and files
5. Select Clear data
6. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.

Firefox

Windows

1. Select the menu button with three horizontal lines and select Preferences.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, select Clear Data….
4. Remove the check mark in front of Cookies and Site Data and check Cached Web Content.
5. Select the Clear button.
6. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.

Mac

1. Select History in the menu bar
2. Choose Clear Recent History... from the drop-down menu
3. In the window that appears, select Everything as the time period for which you want to delete the cached data.
4. Select the arrow next to Details to show the different possibilities for which data should be deleted. Check only the checkbox next to Cache.
5. Select Clear now.
6. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.

Microsoft Edge

1. Click on the three vertical dots in the upper right corner to open the settings menu.
2. Click on Settings > Privacy, search, and services.
3. Under Clear browsing data, select Choose what to clear.
4. Check the boxes for Cookies and saved website data and Cached data and files.
5. Click on Clear now.
6. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.

Safari

To clear the cache in Safari, you'll need to use the Develop option in the menu bar. This option is not enabled by default, so the following guide will first explain how to make it visible. If you already see the Develop option in your menu bar, you can skip to step 5 in the instructions.

1. Select Safari in the menu bar
2. Choose Preferences and go to the Advanced tab in the window that opens
3. Check the box for Show Develop menu in menu bar
4. Close the Preferences window
5. Click on Develop in the menu bar
6. Choose Empty Caches from the drop-down list
7. Reload the browser window where you were logged into the platform and try repeating the action that caused the error to see if the issue is resolved.