I get a "Group does not exist" error when adding users via SCIM. Why?

To add users to a group on Haiilo, you must map to the country attribute. The field you use from your IdP has to contain a value that matches a group on Haiilo. The group must exist before any user can be assigned to it and the name must match exactly, case sensitive. If the group does not exist or the name does not match when a sync runs, this error (400.76) will occur.

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To resolve this, you can:

  • Create a group on Haiilo with the corresponding name and let the SCIM sync again
  • Edit the existing groups on Haiilo to match the value
  • Change the IdP field value to match the group name on Haiilo.

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