You can Enable rewards by checking the box and disable rewards by unchecking it. If rewards are enabled, the Perks tab will be visible to users in the menu bar.

You should also input a person's or an Admin's email address in the field 'Emails of people in charge of rewards' as these people will receive an email each time a user claims a reward. If no email(s) are in this field, no one will know if a user claims a reward.

Admins are in charge of creating and handing out rewards to users in their company domain. Haiilo does not manage nor give out any rewards.

Create a Reward

Admins can create new rewards from under the Perks tab in the menu bar. Creating a Reward that users can claim with their points is very easy and can be summarized in a few steps:

1. Rewards are created on a group-level, so first choose the group for which you want to add a reward.

2. Click on the button + New Reward. 

3. Add the following information to your new reward:

   • Image: upload an image from your computer or use the URL leading to an image that you would like to use for your Reward.

   • Title: add the name of the reward so that your users know what they will get. For example '2 x movie tickets'.

   • Description: write a short description of the reward, for example, what it is, why it's a great reward, and any requirement for claiming it. You can, for example, mention here if you want your users to provide any information when they claim it, like their email or home address so that you can send the reward to them. 

   • Points: set the amount of points that a user must have to claim the reward. As an admin, you can review the amount of points that users in your company Haiilo domain have gained in the 'Users'-section. Please remember to set the required points for your reward at a level where the points are not too low nor too high, so that users can achieve that amount of points but not too easily. 

4. Lastly, once you have finished customizing your Reward, click Create to publish the Reward. 

Claim a reward

You can claim a reward by clicking on either the picture of the reward or the Claim-button. A window will open where the user can write a message to the admins who will deliver the reward. 

By clicking 'Claim', the reward claim will be sent to the admin(s). The points for the reward are deducted automatically and immediately from the user's points in Haiilo.

Once a reward has been claimed, it cannot be canceled, and points cannot be restored.

Deliver a reward

You will receive a notification email if a user claims a reward if you have input your email in the 'Emails of people in charge of rewards' field under the 'Settings' tab in 'Gamification'. The email subject will be Haiilo reward claim pending.

If you click the Deliver reward-button you are taken directly to the Pending rewards list for that reward where you can see a list of the users who have claimed that reward but have not yet received it. Alternatively, you can go to the Perks tab yourself and click on X pending claimed item(s) under the reward in question.

When you have sent or given the user their reward, remember to click Deliver under the pending rewards list so that other admins know that this reward has already been delivered. You can view a list of the claims that have been delivered by choosing List of delivered rewards on the Perks page.

You can see when the reward was delivered under the ID column by time and day according to your local timezone.