Notification triggers and types

There are three types of notifications for Haiilo Advocacy:

  • Email notifications - notifications that a user receives as emails to their account's email address
  • In-app notifications - notifications that are shown inside the web app under the bell icon or in the mobile app's Notifications tab
  • Push notifications - notifications that pop up on a mobile device's home screen

Below you will find a table of the actions that trigger a notification and which type of notification is sent. The tables are separated by role. The first table shows notifications that all users receive regardless of their role, and the two other tables are separated by notifications for admins and users only. Then, a table explaining the email notifications for the Post on Behalf feature.

For a guide on the notification settings in a user's profile and how they can be changed, see here.

Transactional emails are excluded from these tables, such as email newsletter emails, invitations, registration emails, reset password emails, login link emails, etc.

Notifications sent to all roles

Notification trigger Email notification In-app notification Push notification
You are mentioned in a comment   x x
Someone comments on a post created by you   x x
Someone comments on a post you have also commented on   x x
"Notify users immediately" post x x x
"Notify users immediately" post with read confirmation x x x
Your video post has been shared   x  
A new public channel is created1   x x
Someone subscribes you to a channel (public or private)   x x
A user claims a reward2 x    
Daily digest (e.g., New posts available) x   x
Inactivity notification3 x   x

1 when a new public channel is created in a group, only that group's users and admins are informed.

2 in order for the reward emails “Reward claim pending” to be sent when a user claims a reward, an admin's email address must be added in the Gamification settings in the field "Emails of people in charge of rewards".

3 for instances with Trophies enabled. Users are reminded to be active and reach their next trophy if they haven't been sharing or creating content in the past 30 days.

Notifications sent to Admins/Channel Managers only

  Email notification In-app notification Push notification
A user proposes a post in a channel you are subscribed to x x x
A user responds to the feedback you've given x x x

Notifications sent to Users only

  Email notification In-app notification Push notification
An admin approves a post x x  
An admin rejects a post x x  
An admin leaves feedback on a post x x  
An admin emails the user from the platform x    
A user's invitee joins the platform (if users are allowed to invite colleagues) x x  
A user is promoted from the queue x    

Notifications sent for the Post on behalf feature

  Content Writer Content Owner Email/In-app/Push
New or updated collaboration (CO needs to approve)   x Email
New or updated collaboration (CW has been approved/rejected) x x Email
Collaboration deleted x x Email
An admin approves a post on behalf (only if CW isn't an admin) x x  Email, in-app
An admin rejects a post on behalf (only if CW isn't an admin) x    Email, in-app
An admin leaves feedback on a post on behalf (only if CW isn't an admin) x    Email, in-app

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