List of notification triggers and types

There are three types of notifications for Haiilo Advocacy:

  • Email notifications: The user receives an email to their account's email address.
  • In-app notifications: The user receives a notification in the platform's bell icon or in the Notifications tab of the mobile app.
  • Push notifications: The user receives a pop-up notification on their mobile device.

You can specify which actions trigger notifications in your account. Learn more in Notification settings.

Below, you will find a table of the actions that trigger a notification and which type of notification is sent. The tables are separated by role: the first table shows notifications that all users receive regardless of their role, and the two other tables are separated by notifications for admins and users only.

These tables exclude emails that are generated by a user's actions, such as newsletters, invitations, registration emails, reset password emails, login link emails, etc.

Notifications sent for all roles

Notification trigger Email notification In-app notification Push notification
You are mentioned in a comment   x x
Someone comments on a post created by you   x x
Someone comments on a post you have also commented on   x x
"Notify users immediately" / "Notify all recipients" post x x x
"Notify users immediately" with read confirmation x x x
Your video post has been shared   x  
A new public channel is created 1   x x
Someone subscribes you to a channel (public or private)   x x
A user claims a reward 2 x    
Daily digest (e.g., New posts available) x   x
Inactivity notification3 x   x

1  When a new public channel is created in a group, only that group's users and admins are informed.

2  For the reward email "Reward claim pending” to be sent when a user claims a reward, an admin's email address must be added in the Gamification settings in the field "Emails of people in charge of rewards".

3  For platforms with Trophies enabled. Users are reminded to be active and reach their next trophy if they haven't been sharing or creating content in the past 30 days.

Notifications sent to Admins/Channel Managers only

Notification trigger Email notification In-app notification Push notification
A user proposes a post in a channel you are subscribed to x x x
A user responds to the feedback you've given x x x

Notifications sent to Users only

Notification trigger Email notification In-app notification Push notification
An admin approves a post x x  
An admin rejects a post x x  
An admin leaves feedback on a post x x  
An admin emails the user from the platform x    
A user's invitee joins the platform (if users are allowed to invite colleagues) x x  
A user is promoted from the queue x    

Notifications sent for the Post on behalf feature

Notification trigger Content Writer Content Owner Email/In-app/Push
New or updated collaboration (CO needs to approve)   x Email
New or updated collaboration (CW has been approved/rejected) x x Email
Collaboration deleted x x Email
An admin approves a post on behalf (only if CW isn't an admin) x x  Email, in-app
An admin rejects a post on behalf (only if CW isn't an admin) x    Email, in-app
An admin leaves feedback on a post on behalf (only if CW isn't an admin) x    Email, in-app

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