You can adjust your notification settings to select which events will trigger in-app and email notifications from the platform. The settings for in-app and email notifications are managed separately, which means you can turn off the in-app notification while still receiving an email notification for the same event.

You can access the settings from the user drop-down menu > Settings > Notifications.

In-app notifications

You can receive notifications directly inside the platform for various events. These notifications can be found under the    icon. If you do not wish to receive notifications for a specific event, you can easily disable them.

• Posts selected by admins: An admin chooses to immediately notify you of a post (instant notification).
• Accepted invitations: A user you invited to join the platform accepts your invitation.
• Proposed posts: A user proposes a post in a channel you manage. This is only valid for Admins or Channel Managers.
• Approved posts: An admin approves a post you proposed on the platform.
• Post comments: A user comments on a post you created or mentions you in a post.

Email notifications

You can receive email notifications for various events and actions on the platform. These notifications are organized into different email groups. If you prefer not to receive notifications for a specific event, you need to disable the entire email group that includes that event.

Below, you can see a list of the event groups and the emails they contain:

• Post creations: An email is sent for an event related to users' post creation, including feedback emails, post review emails, and all post on behalf emails.
• Invitations: An email is sent when a user you invited to join the platform accepts your invitation.
• Reminders: An email is sent to remind you to create or share content on the platform to earn your next trophy. The notification will be sent if you haven't completed either action in the past 30 days.
• Important messages: An email is sent when an admin chooses to immediately notify you of a post (instant notification).
• Onboarding: An email is sent after you complete onboarding, containing your account and platform details.
• Administration: An email is sent for any administrative event, including new proposed posts and information about platform capacity. The latter email is only sent to Company Admins.
• Post digest: An email is sent containing the latest content from your platform and the channels you are subscribed to. By default, the frequency of these emails is set by your platform's settings. However, you have the option to adjust this frequency.
  • Note! Sending times are always set in UTC, not your local time zone.